At Scrub Naturals, every product is thoughtfully crafted with care — from formulation to final touch — to bring you the purest skincare experience. Each creation reflects our commitment to quality, authenticity, and the joy of natural beauty.
However, if you’ve received an incorrect, expired, or damaged product, we’re here to make it right. Please follow the steps below to request a return or replacement:
1. Raise a Return/Replacement Request
Kindly initiate your request within 7 days of delivery if you have received a wrong, expired, or damaged product.
You can reach us at info@scrubnaturals.com
2. Review Period
Please allow our team up to 2 working days to review your request and provide a response.
3. Product Inspection
Once we receive your returned item(s), our team will verify the claim and proceed with a replacement or refund as applicable. Replacements are subject to stock availability.
Eligible Returns:
Incorrect product received
Expired product received
Damaged product received
Our goal is your complete satisfaction. For any queries or assistance, please contact our customer support team — we’re always happy to help ensure your Scrub Naturals experience is a delightful one.